Last updated: 27/09/2024

At Blackheart Athletics, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and refund process.

1. Return/Refund Eligibility

•Eligible Items: All items are eligible for returns or refunds.

•Conditions for Returns: Items must be unworn, in their original packaging, and with tags attached.

•Non-Refundable Items: None; all items are eligible for refunds if the return conditions are met.

2. Return Timeframe

You can request a return or refund within 30 days of receiving your order.

3. Return Process

To initiate a return, please contact our customer support at contact@blackheartathletics.com.

Please provide proof of purchase (receipt) to process your request.

4. Refund Method

Refunds will be issued to your original payment method.

Once approved, refunds will be processed within 30 days.

5. Return Shipping Costs

•Customer Responsibility: Customers are responsible for covering return shipping costs.

•Faulty or Damaged Items: If the item is defective or damaged, we will cover the return shipping costs.

6. Exchanges

We offer exchanges for:

•Defective items: You may request a replacement.

•Different sizes: Exchanges for size variations are available.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at contact@blackheartathletics.com for assistance.

We offer both replacements and refunds in these cases.

8. Refund Exceptions

Refunds will not be granted for:

•Items returned outside the 30-day return window.

•Items that have been used or damaged by the customer.

9. Contact Information

For any questions or concerns about refunds or returns, please reach out to us at:

contact@blackheartathletics.com