Shipping Policy
Last updated: 27/09/2024
At Blackheart Athletics, we aim to provide a smooth and efficient shipping experience for our customers. Please review our shipping policy below for details on shipping locations, costs, delivery times, and more.
1. Shipping Locations
We currently ship to:
•EU
•US
We do not ship to locations outside the EU or US at this time.
2. Shipping Methods
We offer the following shipping options:
•Standard Shipping
•Express Shipping
Our shipments are handled by Royal Mail, DHL, and UPS. Tracking is provided for all orders.
3. Shipping Costs
Shipping fees are calculated based on the weight of the order and the location of the delivery.
•Free shipping is available for orders above £60.
4. Processing Time
Orders are processed within 5 working days. Orders placed after 5 PM will be processed the next business day.
5. Delivery Time
Estimated delivery times by region:
•UK: 1-3 business days
•EU: 5-7 business days
•US: 7-10 business days
For express shipping, delivery is typically 1 day quicker than standard shipping for all regions.
6. Order Tracking
Once your order is shipped, you will receive a tracking number. You can use this number to track your shipment on the carrier’s website.
7. Handling Delays
While we strive for timely deliveries, unexpected delays may occur due to customs issues or shipping carrier delays. We handle such cases on a case-by-case basis. If a delay arises, we will notify you via email.
8. Shipping Restrictions
We do not have any specific shipping restrictions on products or locations.
9. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged:
•We will analyze the situation and offer either a refund or replacement based on the outcome.
•Refunds or replacements are available for lost or damaged items.
10. International Shipping
For international orders:
•Customs, duties, or import taxes may be applicable. Customers are responsible for paying these fees.
•Customs delays may occur, especially for shipments to the US.
11. Contact Information
For any shipping-related inquiries, please contact us at: