Last updated: 27/09/2024

Welcome to Blackheart Athletics. These Terms of Service (“Terms”) govern your use of our website located at www.blackheartathletics.com (“the Website”). By accessing or using our Website, you agree to comply with these Terms.

1. General Information

Business Name: Blackheart Athletics

Contact Information: 5, Sterling Way, N7 9HL, London, UK, contact@blackheartathletics.com

2. User Account

•Account Creation: To make a purchase, you must create an account by providing accurate and complete information.

•Account Security: You are responsible for maintaining the security of your account. Please use strong passwords and protect your login credentials.

•Age Restrictions: There are no age restrictions for creating an account on our Website.

3. Purchases and Payments

•Payment Methods: We accept Credit Cards, Debit Cards, and PayPal.

•Payment Processing: Payments are securely processed through WooCommerce.

•Taxes and Shipping Fees: All applicable taxes and shipping fees are paid by the customer at checkout.

4. Order and Fulfillment

•Order Processing: Orders are typically processed and shipped within 5 working days.

•Shipping Regions: We currently ship to the EU and US.

•Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us. We will investigate the issue and offer either a refund or a replacement.

5. Pricing and Promotions

•Pricing Errors: In the case of a pricing error, we reserve the right to cancel any order placed under incorrect pricing. We will notify you and handle each case individually.

•Promotions and Coupons: We offer promotions, discounts, and coupons. However, only one promotion or coupon can be applied per order.

6. Returns, Refunds, and Exchanges

•Return/Refund Policy: We follow the standard return policies in the UK. Products can be returned within 30 days from receipt, provided they are in their original condition.

•Return Shipping Costs: Customers are responsible for covering the return shipping costs.

•Exchanges: We do offer exchanges for products, subject to availability.

7. Prohibited Uses

Users of our Website are prohibited from:

•Engaging in any illegal activities or posting harmful content.

•Scraping or using automated tools to extract data from the Website without our permission.

8. Intellectual Property

•All content, including product images, designs, and written materials on our Website, is protected by intellectual property laws.

•Sharing: You may share content from our site, but you are prohibited from copying or using our content for commercial purposes without permission.

9. Liability

•Limitation of Liability: Blackheart Athletics is not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products, including but not limited to product defects, Website downtime, or loss of data.

•Disclaimers: We offer refunds or returns for damaged products but make no additional warranties on the products sold.

10. Termination of Use

We reserve the right to terminate your account or restrict access to the Website if you violate any of these Terms, including engaging in prohibited uses or failing to comply with our policies.

11. Dispute Resolution

•Governing Law: These Terms are governed by and construed in accordance with UK laws. Any disputes arising in connection with the use of our Website or products shall be resolved under the jurisdiction of UK courts.

12. Changes to Terms

•We reserve the right to modify or update these Terms at any time. Any changes will take effect immediately after we notify you by email.

•Continued use of the Website after such changes constitutes acceptance of the new Terms.

13. Miscellaneous

•No Guarantee of Operation: We do not guarantee uninterrupted or error-free operation of the Website.